Frequently Asked Questions

Otteresto is a restaurant management system built for restaurants in the UAE. It runs as two connected systems: a local POS installed on-site for taking orders and running your restaurant (works even without internet), and a cloud dashboard for analytics, transaction history, CRM, and business management — accessible from any device.

The local system is installed on your restaurant hardware and handles all day-to-day operations — POS, orders, kitchen displays, and payments. It runs offline so your restaurant never stops. Data syncs automatically to the cloud when connected, giving you access to analytics, CRM, reports, and multi-branch management from anywhere.

Your restaurant keeps running. The local POS system operates independently of the internet, so you can continue taking orders, processing payments, and managing your kitchen. Once the connection is restored, all data syncs automatically to the cloud.

Otteresto is currently focused on the UAE market, with pricing in AED and localized support. However, the platform supports multi-currency and can be used in other regions. Contact our sales team for availability.

Your data is stored both locally on your restaurant hardware and securely in the cloud. We use encryption and access controls to protect your business information, with regular cloud backups so nothing is lost.

Book a demo through our website. Our team will walk you through the platform, understand your restaurant's needs, and handle the full setup — including local system installation, menu digitization, staff training, and hardware configuration.

No. There is no setup fee. Our team provides expert setup assistance at no additional cost as part of your subscription, including local system installation and configuration.

Full setup — including local system installation, menu digitization, staff training, and hardware configuration — typically takes 1-2 business days depending on the size of your operation.

Yes. We offer optional professional hardware solutions including commercial-grade tablets, kitchen display screens, receipt printers, payment terminals, and barcode scanners. All hardware comes pre-configured with the local POS system and is installed by our team.

We offer three plans: Basic (AED 199/month) for single-location restaurants, Growth (AED 299/month) with KDS, inventory, CRM, and loyalty features, and Scale (AED 449/month) for chains and franchises with advanced analytics, white-label branding, and priority support. Save 20% with annual billing.

Yes. Upgrades take effect immediately with prorated billing. Downgrades are scheduled for your next billing cycle so you keep access to your current features until then.

Each branch is billed at your tier price. For example, 3 branches on the Growth plan would be AED 299 × 3 = AED 897/month. All branches share the same feature set and are managed from a single cloud dashboard.

We don't offer a self-service free trial, but we do provide a personalized demo where you can see the full platform in action. Book a demo and our team will show you exactly how Otteresto works for your restaurant.

The local system handles all real-time restaurant operations: taking dine-in, takeout, and delivery orders, processing payments, managing the kitchen display, printing receipts, and running your floor. It works offline so your service is never interrupted.

The cloud dashboard gives you access to transaction history, revenue analytics, CRM and customer management, invoicing, quotations, staff management, multi-branch oversight, and business reports — all accessible from any browser on any device.

The KDS replaces paper tickets in your kitchen with a real-time digital display. Orders appear instantly on screen as they're placed through the local POS, with color-coded priority and timing. It's available on the Growth plan and above.

Yes. Each branch runs its own local POS system for independent operation, while the cloud dashboard lets you manage all branches from one place — comparing performance, managing menus centrally, and tracking staff and inventory across locations.

Yes. The cloud dashboard includes a full CRM with customer history, loyalty programs, invoicing, and quotation management on the Growth plan. The Scale plan adds unlimited customer records and advanced customer segmentation.

The cloud dashboard provides analytics showing revenue trends, order volumes, and performance metrics on all plans. The Scale plan adds AI-powered sales forecasting, advanced reporting, and cross-branch performance comparison.

Yes. Both the local POS and cloud dashboard include role-based access control so you can define what each staff member can see and do. All plans include unlimited staff users.

All plans include 24/7 customer support via email. Scale plan customers get priority support with a 4-hour response guarantee. We typically respond within 2-4 hours during business days.

Email support@otteresto.com for technical help, or info@otteresto.com for general inquiries. Our team is available Sunday through Thursday, 9 AM to 6 PM GST, with emergency support available outside business hours.

Yes. Every new account includes staff training sessions covering both the local POS and cloud dashboard. We also provide ongoing training resources and can schedule additional sessions if you onboard new staff.